For all return enquiries please contact us at firstname.lastname@example.org for more information.
MilkBar Bikes will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached.
Exchanges and Refunds can be made 4 weeks from the date of purchase. Returns or exchanges are not available on free promotional or sale items.
If seeking an exchange due to the unsuitability of an item, MilkBar Bikes will offer a Free Return pick up and return of the item via StarTrack Express.
Otherwise, unless faulty or damaged, return costs are the responsibility of the customer.
We recommend sending returns via registered post as we do not accept responsibility for lost items.
MilkBar Bikes will also accept drop-off returns at our warehouse at 1 Fennell Street, Port Melbourne provided that the item and its packaging is in its original condition with the original tags attached.
If you wish to process a drop-off return, please contact customer service to arrange a delivery date and time, contact us here: email@example.com